Refund and Cancellation Policy

Payments for Website Essential and Website Premium are non-refundable.

This applies whether the Client cancels before production begins, during production, after review, after approval, or after launch, subject to any rights that cannot legally be waived under applicable law.

This policy reflects the reservation of production capacity, administrative preparation, consultation, onboarding, creative planning, and other resources associated with accepting a project.

Payments made under an approved two-payment arrangement are also non-refundable.

Where the second payment has not yet been made, Luxe may withhold final delivery until the outstanding payment is received.

Website Care charges are non-refundable once billed.

Cancellation prevents future recurring charges in accordance with the Website Care Subscription Terms but does not generate a refund for the current billing period.

Clients are encouraged to contact Luxe first regarding billing questions.

Luxe reserves the right to provide transaction records, acceptance records, project communications, proof of services, delivery information, and other relevant documentation to Stripe, card networks, financial institutions, or payment dispute administrators in response to a chargeback or payment dispute.